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Don’t Stuff Up the Retail Sale: The Definitive Guide to The Retail Sales Process


ISBN-10: 9805037-2-2  ISBN-13: 978-0-9805037-2-2

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We wrote "Don't Stuff Up the Retail Sale" because so many retail salespeople want to be good at sales but just don't know how.  With this book, we give you the skills to  be the best. We teach you step-by-simple-step how to excel in retail. If you're not trying to be the best you can be, what are you doing in sales? "Don't Stuff Up the Retail Sale" works because it is loaded with proven strategies and techniques that will increase sales results and get readers on the fast track to sales success, no matter what their role is in retail, from the shop floor through to the Managing Director's office. In this book, we focused on providing an easy read filled with useful information, stories and anecdotes to reinforce training messages.


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01: What Are Sales Today?

01: What Are Sales Today?

02: Attitude and the Success Spiral

02: Attitude and the Success Spiral

03: Performance Standards

03: Performance Standards

04: Customer Focus

04: Customer Focus

05: All The Answers About Questions

05: All The Answers About Questions

06: Powerful Presentations

06: Powerful Presentations

07: Personality Styles

07: Personality Styles

08: Unleash Your Powers of Persuasion

08: Unleash Your Powers of Persuasion

09: Overcoming Objections

09: Overcoming Objections

10: The Close

10: The Close

11: The Basics of Negotiating

11: The Basics of Negotiating

12: Communication

12: Communication

13: Genies and Treasure Maps: The Key to Goal Setting

13: Genies and Treasure Maps: The Key to Goal Setting

14: Mastery

14: Mastery




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