04: Customer Focus

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books

e-chapters

dvds

workbooks

retail sales

e-chapters

These are e-Chapters and will be delivered to you as pdf's which you can view on your computer.

Please note that while chapter titles may be the same or similar for both the Sales book and the Retail book, the content differs in most cases and in some cases, it differs considerably.

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events

Retail Expo Sept 20th - 22nd 2010. Sydney Exhibition and Confernce Centre.

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recent comments

Wendy Berry has been a revelation to all Ted's sales staff ...
	Nic Peasley, General Manager

I loved your presentation yesterday. I’ve heard similar information previously, but this is the first time you brought it to life and showed me how to use it.
	Jonathan Harris, MD. JNH Softwatre